Sigh
9:10
Pierre: “So send me the graphics, and I’ll switch them to French.”
Jay: “Okay. What format should I save that in?”
Pierre: “What?”
Jay: “Format. What program are you gonna use to alter this graphic?”
Pierre: “I—I don’t—hold on." [muffled talking] "I have the typing program.”
Jay: “Microsoft Word?”
Pierre: [muffled talking] “Yeah, the typing program.”
Jay: “Yeah, so—well, you won’t be able to work with graphics on that. That program’s for writing, really. Tell you what. I’m looking at the graphic right now. Why don’t you just send me the text and I’ll put the French in?”
Pierre: “No. No, this is my proposal. I will do it. Send me the graphics.”
Jay: “But you won’t be able to work with them.”
Pierre: “Jay.” [sigh] “Jay, listen to me. I am on a deadline. Make it so my typing program can work with graphics, alright?”
Jay: “Um, but it’s...”
Pierre: click
9:50
Pierre: “Jay, hi.”
Jay: “Hey, Pierre. Having trouble with the graphics?”
Pierre: “I can’t open the graphics.”
Jay: “You can’t open them? I zipped it up for you.”
Pierre: “I can’t—what’s ‘zip’?”
Jay: “Winzip. It’s so I can—you don’t have Winzip?”
Pierre: “No. I have...” [muffled talking] “I have the typing program. I can’t open the graphics.”
Jay: “Okay, I needed to zip these files because I had to email them to you in Montreal and they’re really big.”
Pierre: [muffled talking] “Okay. Jay, I need you to send those graphics without zipping them.”
Jay: “But then you won’t get them. There’s a cap on the size of your emails, see, and—"
Pierre: [sigh] “Jay. Look, I am on a big deadline. Just make it so I can get huge files mailed to me without zipping them.”
Jay: “Do you know what an FTP...”
Pierre: click
10:15
Chloe: “Jay, do I have to type in any code to send a long-distance fax?”
Jay: “Yeah. I put the code on a big piece of paper over the fax.”
Chloe: “I don’t see it.”
Jay: “The one directly over the fax machine.”
[pause]
Jay: “With the 72-point font.”
Chloe: “Oh. Okay.” [types] “Jay, it didn’t work.”
Jay: “Lemme see.” [looks] “Ah. This isn’t a long distance number.”
Chloe: “How can I tell if...”
Jay: “The area code number.”
Chloe: “Oh.”
10:17
Clarice: “Jay, can you scan this for me?”
Jay: “Okay.” [looking] “This is a one page resume. It’s all text. Are you sure you wouldn’t rather have me just retype this?”
Clarice: “Why would I want that?”
Jay: “Because—okay, sorry. I’ll get that to you in a half hour.”
Clarice: “Good.”
10:40
Clarice: “Jay, I can’t open what you sent me.”
Jay: “You don’t have Winzip.”
Clarice: “What’s Winzip? I have the...” [muffled talking] “Yeah, I have the word-thing.”
Jay: “Right. Okay, are you sure you don’t just want me to type this out for you? It's just one page. It'd take me five minutes.”
Clarice: [sigh] “No. Jay, listen to me. I want it scanned!”
Jay: “Right. Right. Okay, I’ll put this in the Common directory, and create a file in your name. I’ll put the scanned image there, alright?”
Clarice: “yeahokaygreat...” [click]
10:44
Clarice: “Jay, I can’t find the file you sent me.”
Jay: “I put it in the Common folder.”
Clarice: “I can’t...” [muffled talking] “Is it in the word-thing?”
Jay: “okay, I want you to open Windows Explorer.”
Clarice: “Okay.”
Jay: “Okay, go to the S drive.”
Clarice: “There isn’t an S drive.”
Jay: “Okay, but if you just look for the S drive, it’ll be right there.”
Clarice: “Okay, I found it.”
Jay: “Okay. Now... do you see a Common folder?”
Clarice: “No, I... it says I don’t have a disc inserted.”
Jay: “No, that’s drive A you’ve clicked. I need you to click on the S drive.”
Clarice: “There isn’t an S Drive.”
Jay: “Trust me on this. Please.”
[ten minutes later]
Clarice: “Okay, I found it.”
Jay: “Okay. Good. I’ve saved the scanned image in there.”
Clarice: “Okay.” [pause] “I can’t type anything on it.”
Jay: “What?”
Clarice: “How do I...” [muffled talking] “How do I type stuff in it?”
Jay: “You can’t. It’s not—it’s not a word document, it’s an image. Scanners make images.”
Clarice: “Oh.” [pause] “so I can’t—"
Jay: “No.”
Clarice: “Can you...”
Jay: “I’ll type it out for you.”
Clarice: [click]
11:15
Jay: “No, I can’t manipulate that graphic. No. Because you wouldn’t buy me the graphics program I needed. No. No, you can’t manipulate photos on CorelDraw. Look, trust me on this, please. No, you haven’t done it before, I guarantee you. Because you can’t.”
